Shipping Policy

At Lola’s Garden, every order is prepared with care and shipped from Spain.

1. Shipping Destinations

We currently ship to:

Available destinations will appear at checkout.

2. Processing Time

Orders are processed within 1–3 business days, excluding weekends and public holidays
Processing times may be longer during launches or high-volume periods

3. Shipping Rates

Shipping rates are customised by Lola’s Garden based on delivery location:

The applicable shipping cost will be clearly displayed at checkout before payment is completed.

Any shipping promotions or free shipping offers will be clearly stated on our website.

4. Estimated Delivery Times

Delivery times may vary depending on location and carrier:

Please note these are estimates and not guaranteed.

5. Customs, Duties & Taxes

For orders shipped outside the European Union, customs duties or import taxes may apply.

These charges are the responsibility of the customer and are determined by local authorities.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

7. Delays, Lost or Missing Packages

Lola’s Garden is not responsible for delays caused by shipping carriers or customs
If your order is marked as delivered but not received, please contact the carrier directly
You may also contact us at contact@lolasgarden.com, and we’ll assist where possible

8. Incorrect Address

Please ensure your shipping address is complete and accurate at checkout.

Lola’s Garden is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

We’ll resolve the issue as quickly as possible.

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