Preguntas Frecuentes

 

¿Hacen envíos internacionales?
¡Sí! Enviamos a todo el mundo. Los gastos de envío y los plazos de entrega varían según el destino, pero tu perfume te encontrará dondequiera que estés.

 

¿Qué métodos de pago aceptan?
Aceptamos las principales tarjetas de crédito/débito, Klarna y otras opciones seguras al momento de pagar.

 

¿Vuestros perfumes son libres de crueldad animal?
¡Sí! Amamos a los animales casi tanto como los aromas increíbles. Nunca experimentamos con animales.

 

¿Cómo debo guardar mi perfume?
Guarda tus perfumes en un lugar fresco y seco, alejados de la luz solar directa. Evita la humedad del baño: tu perfume merece algo mejor.

 

¿Ofrecen tamaños de muestra?
Entendemos que probar un aroma antes de decidirse puede ser clave. Visita nuestra tienda online para muestras gratuitas.

 

¿Cómo sé qué fragancia es adecuada para mí?
Prueba nuestros sets de descubrimiento o lee las descripciones de los aromas en línea. Piensa en las notas que te encantan y recuerda: en cuanto a fragancias, no hay elecciones incorrectas, solo preferencias .

 

¿Ofrecen tarjetas de regalo?
¡Sí! Perfecto para que otra persona elija su aroma favorito. Consulta nuestra tienda online para ver las opciones de tarjetas de regalo digitales.

 

Si tu cerebro aún tiene dudas sin respuesta contacta con nosotros en contact@lolasgarden.com

Brand and Product
Where do you source your ingredients?

Our ingredients are meticulously sourced from across Europe, selected not only for their exceptional quality, refined craftsmanship, and time-honoured cultivation, but also for the rigorous standards they meet. Beyond their origin and artisanal quality, all our ingredients are certified for safety, purity, and sustainability, meeting stringent European regulatory standards.

What is the Lola’s Garden fragrance guarantee?

We include a 3ml sample with every order. If you’re not satisfied, you can return the unopened bottle for a full refund.

Are your perfumes cruelty-free?

Absolutely. All Lola’s Garden perfumes are cruelty-free and crafted with ethically sourced premium ingredients.

How should I store my perfume?

Keep your perfumes in a cool, dry place, away from direct sunlight. Avoid humidity from bathrooms—your scent deserves better.

My Account
Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to:

  • Checkout faster on future orders
  • Save your delivery information
  • Track your orders easily
  • View your order history
How do I create an account?

Creating an account is simple and only takes a few seconds. Once registered, you’ll be able to manage your orders and checkout faster.

Click here to create an account.

I forgot my password. What should I do?

Click on “Forgot your password?” on the login page. You will receive an email with instructions to reset your password.

Orders and Shipping
Where do you ship?

Click here for more info.

I’m having trouble placing an order.

If you experience any issues during checkout, please contact us and we will assist you as soon as possible.

What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Klarna

Returns & Refunds

What is your return/refund policy?

Click here for more info.

My order arrived damaged. What should I do?

While we carefully package every order, damage during transit can occasionally happen. If your order arrives damaged, please contact us and include photos of the product and packaging.

Please do not discard the packaging until the issue is resolved.