FAQs
How do I place an order?
You can shop directly on our website. Simply select your product, add it to the cart, and follow the checkout process.
Bonus: it’s more fun than a Monday meeting.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on the destination, but your scent will find you wherever you are.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure options at checkout.
Can I track my order?
Absolutely! Once shipped, you’ll receive a tracking number so you can follow your fragrance’s journey responsibly.
What is your return/exchange policy?
See our Returns page for details.
Are your perfumes cruelty-free?
Yes! We love animals almost as much as we love amazing scents. No animal testing, ever.
How should I store my perfume?
Keep your perfumes in a cool, dry place, away from direct sunlight. Avoid humidity from bathrooms—your scent deserves better.
Do you offer sample sizes?
We understand trying a scent before committing can be key. Check our online store for free samples.
Do you have a loyalty or rewards program?
Yes! Sign up here to get early access to launches, exclusive offers, and more.
Can I request a fragrance for a specific occasion?
We love custom requests! Reach out to discuss creating a scent for weddings, events, or special gifts.
How do I know which fragrance is right for me?
Try our discovery sets or read scent descriptions online. Think about the notes you love, and remember—there are no wrong choices in fragrance, only preferences.
Do you offer gift cards?
Yes! Perfect for letting someone else pick their favorite scent. Check our online store for digital gift card options.
Can I change or cancel my order after placing it?
We process orders quickly, but contact us ASAP if you need to adjust or cancel. We’ll do our best to accommodate you.
Are your ingredients safe for sensitive skin?
Our perfumes are formulated with skin-friendly ingredients. However, if you have specific allergies, please check ingredient lists before use.
If your brain still has unanswered mysteries, toss them our way at contact@lolasgarden.com