Frequently Asked Questions

Brand and Product
Where do you source your ingredients?

Our ingredients are meticulously sourced from across Europe, selected not only for their exceptional quality, refined craftsmanship, and time-honoured cultivation, but also for the rigorous standards they meet. Beyond their origin and artisanal quality, all our ingredients are certified for safety, purity, and sustainability, meeting stringent European regulatory standards.
Are your perfumes cruelty-free?

Absolutely. All Lola’s Garden perfumes are cruelty-free and crafted with ethically sourced premium ingredients.
How should I store my perfume?

Keep your perfumes in a cool, dry place, away from direct sunlight. Avoid humidity from bathrooms—your scent deserves better.

Gift Cards
How will the Gift Card be delivered?

Gift cards are delivered digitally by email. You can send it directly to the recipient or forward it yourself at the perfect moment.
Does the Gift Card expire?

No. Lola's Garden Gift Cards do not expire and can be redeemed at any time.
Can I add a personal message?

Yes. Include a personal note with your gift card to make your gift even more meaningful.
Can Gift Cards be refunded?

Gift cards are non-refundable and cannot be exchanged for cash.
My Account
Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to:

  • Checkout faster on future orders
  • Save your delivery information
  • Track your orders easily
  • View your order history
How do I create an account?

Creating an account is simple and only takes a few seconds. Once registered, you’ll be able to manage your orders and checkout faster.

Click here to create an account.
I forgot my password. What should I do?

Click on “Forgot your password?” on the login page. You will receive an email with instructions to reset your password.
Orders and Shipping
Where do you ship?

Click here for more info.
I’m having trouble placing an order.

If you experience any issues during checkout, please contact us and we will assist you as soon as possible.
What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Klarna

Returns & Refunds

What is your return/refund policy?

Click here for more info.
My order arrived damaged. What should I do?

While we carefully package every order, damage during transit can occasionally happen. If your order arrives damaged, please contact us and include photos of the product and packaging.

Please do not discard the packaging until the issue is resolved.