At Lola’s Garden, every order is prepared with care and shipped from Spain.
1. Shipping Destinations
We currently ship to:
- Spain
- Portugal
- United Kingdom
- Philippines
For special orders, feel free to contact us.
2. Processing Time
Orders are processed within 1–3 business days, excluding weekends and public holidays. Processing times may be longer during launches or high-volume periods.
3. Shipping Rates
Shipping rates are customised by Lola’s Garden.
Spain:
- Standard shipping: Free
- Express shipping: €7
Portugal:
- Standard shipping: €10
United Kingdom:
- Standard shipping: £10
Philippines:
- Standard shipping: ₱1500
4. Estimated Delivery Times
Please note that delivery times are estimated and may vary due to external factors beyond our control.
Spain:
- Standard Shipping: 3–5 business days
- Express shipping: 1-2 business days
Portugal and United Kingdom: 3-5 business days
Philippines: 10-15 business days
5. Customs, Duties & Taxes
Any applicable customs duties and import taxes are the responsibility of the customer, as determined by local authorities.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
7. Delays, Lost or Missing Packages
Lola’s Garden is not responsible for delays caused by shipping carriers or customs. If your order is marked as delivered but not received, please contact the carrier directly.
You may also contact us and we’ll assist where possible.
8. Incorrect Address
Please ensure your shipping address is complete and accurate at checkout. Lola’s Garden is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
9. Damaged Items
If your order arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging.
We’ll resolve the issue as quickly as possible.